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Committed to connection: supporting customers and connecting services

Committed to connection: supporting customers and connecting services

    cambrionix Committed to connection

    October 11, 2022

    Cambrionix Support

    We understand that sometimes you don’t have all the necessary information, or you may run into issues that you can’t resolve by yourself. We built the Cambrionix support desk to provide that support when needed. We are here to help you.

    With any complex software or electronic product, sometimes an issue can occur that requires help, a bug fix or a repair.
    This is normal and doesn’t mean you’ve done anything wrong – but we all need a helping hand occasionally!
    We aim to fix any bug within a week; and if it is mission-critical, we’ll pull out all the stops to help you further, and faster. Should you find a hardware problem, once we have confirmed that your product needs to be returned for repair, we will aim to collect and return your product within two weeks.
    If, however, you are unlucky enough to experience an out-of-the-box failure (which genuinely doesn’t happen very often) we will immediately send out a replacement unit and organise the collection of the defective unit.

    Our aim with the support desk is not only to enhance your support experience by improving our level of service but also to improve further the documentation and products we offer. We are also really open to your ideas and feedback so please do keep on sharing!

    The support desk can be reached at: Cambrionix support desk

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    Q&A

    • Why can't SQA teams rely on simulators alone?

      Simulators cannot reproduce real-world hardware behaviours, OEM-specific differences, biometric flows, camera and performance constraints, or network variability. Final validation of any software release must run on physical devices to confirm it behaves correctly across the full range of devices your users own.

    • What causes device dropouts during automated testing?

      Device dropouts during automated testing are most commonly caused by USB infrastructure that cannot sustain the combined data and power demands of large device fleets under heavy workloads. Consumer-grade USB 2 and USB 3 hubs lack the bandwidth, stability, and power delivery capability required for enterprise-scale SQA environments. Purpose-built solutions with Thunderbolt architecture and intelligent Power Delivery eliminate this problem.

    • How does AI development affect real-device testing requirements?

      AI-assisted development increases the speed and frequency of software releases. Every release still requires validation on real hardware before deployment, which means the volume of real-device testing increases in direct proportion to the pace of AI-driven development. Teams that do not scale their real-device testing infrastructure risk becoming the bottleneck in an otherwise accelerated development pipeline.

    • What is intelligent Power Delivery in USB hub testing solutions?

      Intelligent Power Delivery (PD) allows a USB hub to consistently allocate the right level of charging power to each connected device based on its requirements and battery state. In SQA environments, this prevents devices from losing charge during long automated test runs, reduces unnecessary charging that degrades battery health over time, and ensures all tests complete successfully even under heavy parallel workloads.

    • How do Cambrionix hubs integrate with automated testing workflows?

      The Cambrionix Connect software provides an API and CLI for programmatic control of individual ports and devices. Teams can remotely manage device connectivity, reboot devices, schedule charging sessions, and monitor real-time device status without physical access to the lab. These capabilities can be combined with third-party tools such as Apple Configurator and other test automation frameworks, allowing teams to incorporate Cambrionix hubs into broader automated workflows and device management pipelines.

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